WARRANTY

Pieces considered under warranty are:

• With any manufacturing defect;
• With breakages or cracks of fasteners.
• With natural wear and tear.

Pieces considered out of warranty are:

 

• Darkened by dirt;
• broken;
• incomplete;
• scratches;
• bursts;
• crumpled;
• With opaque or milky stones;
• By misuse;
• Fitting parts;
• Worn with little time of use (up to 6 months of use);

Promotional products will NOT be exchanged under any circumstances.

WARRANTY POLICY

• The guarantee is eternal in the gold-plated of the piece from the date of the guarantee certificate, upon presentation of the product accompanied by the respective guarantee certificate.
• The guarantee will be validated if the defect presented is in the manufacture of the product.
• The warranty does not cover defects caused by misuse.
• Joias4ever & Co., according to the consumer protection code, has a period of 30 (thirty) days to analyze the product and give a position to the customer.
• Once the manufacturing defect is proven, we can repair the product or replace it with an equal one in case the product is already out of order.
• If the piece cannot be replaced by an equal one within 30 days, the customer will receive a credit coupon for the value of the piece.
• Exchange will not be authorized if the defect is due to misuse or wear.
• Promotional products will NOT be exchanged under any circumstances.