WARRANTY
Pieces considered under warranty are:
WARRANTY POLICY
- With any manufacturing defect;
- With breakages or cracks of fasteners.
- With natural wear and tear.
Pieces considered out of warranty are:
- Darkened by dirt;
- broken;
- incomplete;
- scratches;
- bursts;
- crumpled;
- With opaque or milky stones;
- By misuse;
- Fitting parts;
- Worn with little time of use (up to 6 months of use);
WARRANTY POLICY
- The guarantee is eternal in the gold-plated of the piece from the date of the guarantee certificate, upon presentation of the product accompanied by the respective guarantee certificate.
- The guarantee will be validated if the defect presented is in the manufacture of the product.
- The warranty does not cover defects caused by misuse.
- Joias4ever & Co., according to the consumer protection code, has a period of 30 (thirty) days to analyze the product and give a position to the customer.
- Once the manufacturing defect is proven, we can repair the product or replace it with an equal one in case the product is already out of order.
- If the piece cannot be replaced by an equal one within 30 days, the customer will receive a credit coupon for the value of the piece.
- Exchange will not be authorized if the defect is due to misuse or wear.
- Promotional products will NOT be exchanged under any circumstances.