WEBSITE TERMS AND CONDITIONS JOIAS4EVER & Co.

Joias4ever & Co. through these terms, it regulates the use of the services offered on the website www.joias4ever.co.uk and provides for its general conditions applicable to the use of the products and services available. By accessing and/or registering on our website, you automatically agree to our Terms and Conditions of Use. Read the information below carefully and if you have any questions, contact our call center through our contact page contact@joias4ever.co.uk

1. REGISTRATION

• To buy in our online store and use the services offered by Joias4ever & Co., you must complete a registration, which will only be confirmed after filling in all the fields. You must complete the form only with exact, accurate and true information, assuming the commitment to update your personal data whenever there is any change.
• Registration on our website is completely free.
• Joias4ever & Co. reserves the right, at its sole discretion, to refuse service, terminate accounts, remove or edit content, and cancel orders.

2. LOGIN AND PASSWORD

• You will choose a login (email account) and password, which will be used every time you intend to use the services offered by Joias4ever & Co.
• The access password is your sole responsibility and must be kept secure. Joias4ever & Co. is not responsible for its improper use, and the customers are responsible for the custody and secrecy of the same.

NOTE: If you have forgotten your password and are having difficulties creating a new one, please contact contact@joias4ever.co.uk to help you.

3. PRIVACY POLICIES

As widely reported by the press, the General Data Protection Law – LGPD, is coming into force, which establishes new rules for the processing of personal data by individuals and companies, public and private. . This includes limits on the collection, storage, use and sharing of this information.

We inform our customers that their personal data and payment information is safe. We use a robust and highly credible sales platform in the market, as well as using the best payment intermediaries to ensure the security of payment data.

Since 2018, we have dedicated care and effort to produce with our partners the best products, we are equally committed to providing an easy and safe online shopping experience. The personal information stored by our website helps us to better understand the interests of our customers. Questions or suggestions about our privacy standards should be sent to the email contact@joias4ever.co.uk

3.1. YOUR PRIVACY

Joias4ever & Co. collects, stores and processes information in order to improve the shopping experience. This information also allows us to contact our customers to inform them about our products, services and promotions. This Privacy Policy described makes reference to the company Joias4ever & Co. through the use of terms such as “site”, “we”, “our”, “us”. Words such as "you", "your", and similar expressions refer to our customers, or users of our site. By visiting and using the site, you accept the conditions described below, which make up our Privacy Policy.

3.2 DATA COLLECTED

When placing the order, the customer provides his information for the registration of Joias4ever & Co., our website requests that data such as his name, e-mail address, residential address and credit card numbers be informed. We emphasize that the card data the customer grants on the website, but is encrypted and interpreted by the partner financial institution. Joias4ever & Co. will use this information to process and fulfill your order. Data such as your name, address, e-mail address and telephone number may be stored even after you have made the purchase. That way we can send you messages regarding your order, as well as the order number or delivery confirmations, if necessary.

To browse the website, registration is not mandatory, however, without providing certain information when requested, it will not be technically possible for you to access some features on our website, including access to certain areas of the online store, placing an order or access to any other sections exclusive to registered customers.

In addition to recording your purchases, the products you have viewed are also recorded. This information, as well as your other registration data that allow us to improve your experience as a customer and recommend products with greater assertiveness. Statistical analysis of the number of visitors and access is also used to improve our website, the products we sell and the unique services we offer.

3.3. COOKIES

When visiting the pages of our website, some of your preferences will be remembered through the use of cookies. Cookies allow our system to collect information from your browser and monitor browsing patterns that are established as you browse the site. Site visitors have the option to enable or disable cookies through their browser or browser.

3.4 SOCIAL NETWORKS

Our registered customers authorize contact via social networks with the possibility of unsubscribing at any time. When using Facebook, WhatsApp, Instagram, Telegram or other social networks, we may use your identification data to optimize your experience with Joias4ever & Co.. We comply with all terms, policies and conditions of our partners to ensure the integrity of your data from these social networks.

3.5 STATISTICS

Digital navigation content is collected in order to monitor customer usage preferences on our website. Data such as server spikes, user browsing patterns and page hit numbers, when analyzed, tell us where our customers are from and how they interact with us over the Internet. This type of information does not reveal who our visitor is in a personal or individualized way. It is still important to say that, like most Internet sites, our site may use pixel tags or other technologies to track users, without personally identifying them. This data and similar data from other users will be compiled so that we can improve the products and services offered by Joias4ever & Co., as well as the entire experience of customers when browsing our website.

3.6 TRANSFER OF INFORMATION TO THIRD PARTIES

Joias4ever & Co. does not transfer, rent or sell your e-mail address or other registration data. We will not share your personal information with other companies. However, site statistics and related information are processed on the systems of technology provider companies contracted by Joias4ever & Co.. We do not share payment information with other companies, except with the payment institutions responsible for financial processing. Your name and address are shared with logistics companies and carriers responsible for delivering products to addresses selected by you.

3.7 SECURITY

We have physical, electronic and administrative security measures that protect payment data as well as other personal information. These protection measures help us to prevent fraud and unauthorized access to information, as well as to maintain data integrity. In addition, we have an Internal Security Policy so that employees and associates of Joias4ever & Co. do not have access to your personal information, so that your data remains secure at all times.

3.8 CHANGES IN COMPANY POLICIES

Joias4ever & Co. may modify the terms of company policies to better serve its customers. Please check this Privacy Policy frequently for possible changes.

Important: No employee is authorized to contact on behalf of Joias4ever & Co. and request your credit or debit card security details as part of the anti-fraud verification process. If you have any questions, please contact contact@joias4ever.co.uk to help you.

4. COMMUNICATION

• By registering on the site, you automatically agree to receive e-mail messages or messages in other types of formats, referring to promotions and news from the site. If you no longer wish to receive these messages, you can request cancellation at any time by accessing the “My Account” page on the website. After logging in, simply click on “Newsletter Subscription” on the left menu of the page, uncheck the box and “save”. You can also unsubscribe by clicking on the unsubscribe link sent at the bottom of all our emails.
• If you have any questions, please contact our team through our call center contact@joias4ever.co.uk

5. COPYRIGHT

• The entire website, along with its products, designs, layout, photos, texts and other content are the property of Joias4ever & Co..
• It is strictly prohibited:

a) copy, distribute or disseminate any material from our website, products and/or services by any means, in the exceptional case you are authorized to use it;
b) disseminate spam, chain letters, or other forms of unsolicited e-mail not authorized by Joias4ever & Co..
c) attempt to interfere with or compromise the integrity or security of any part of our online operations;
d) carry out fraud or hide your identity;
e) include the name “Joias4ever & Co.” in any material, domain name or electronic address for any purpose, provided that it has not been previously authorized by the Joias4ever & Co. team.

6. PRODUCT DESCRIPTIONS

• The descriptions of the products available on the website are prepared in the most correct and complete way possible. However, in the event of any mistake and if the product purchased does not correspond to the description provided, we ask you to contact our team through our page contact@joias4ever.co.uk. You can return it, within 14 (fourteen) business days, after receiving the product, unused and in perfect condition, according to our Return and Exchange Policy.
• All products have faithful images, taken and edited by our professional photographer, where you can get an idea of ​​the size, dimension or composition of your use. You can also read the product specifications and dimensions for more information.
• Product images may vary in color due to each user's monitor settings.
• If in doubt about the description or image of any product, please contact us.
• Joias4ever & Co. reserves the right to correct any errors in the text, description and photos of the products at any time.

7. PRICES AND INVENTORIES

• Joias4ever & Co. works with the sale of products with limited stock, so all promotions and disclosures are subject to stock availability.
• Information, prices and discounts set forth on this site are subject to change without notice.
• Joias4ever & Co. reserves the right to correct any errors caused when disclosing prices for our products and does not undertake to sell the product at the price offered.
• Our vouchers and discount coupons are not valid in the SALE category, nor are they cumulative – allowing the customer to use one (1) coupon/voucher per purchase.
• Joias4ever & Co. reserves the right in some cases to provide only 1 coupon use per person.
• When using a voucher and/or discount coupon, make sure you have used and applied the coupon to guarantee your discount or gift.
• The inclusion of a product in the “cart” does not guarantee your reservation. The product will only be reserved for the customer after the order is finalized and approved by the card operator. The inclusion of a product in the “cart” does not guarantee its price. In case of variation, the prevailing price at the “completion” of the purchase will prevail.
• Promotional products will NOT be exchanged under any circumstances.

8. PAYMENT METHODS

• By registering on the website www.joias4ever.co.uk you agree with the prices and payment terms and that they are subject to change. Payment can be made by credit card, debit card or bank slip (through the paying agent).
• To pay by credit card, it is necessary to enter your card information on the website to complete the transaction (for details on the protection of personal data, please refer to our Privacy and Security Policy). All personal information is strictly confidential and will only be used to complete your purchase.
• If you have any questions about invalid or unauthorized charges, please contact our team through our call center contact@joias4ever.co.uk